Deliver Remarkable Brand Experiences—Every Time
Are poor customer service experiences impacting your organization’s reputation and results? Isn't it time to start delivering outstanding brand experiences that win customer loyalty? The Customer Service Profile provides valuable information to identify and develop people with the traits and skills to excel in customer service roles. It helps minimize the cost of bad hires by measuring how well a person’s customer service-oriented traits fit specific customer service roles. It can be used for selecting, onboarding, and managing customer-facing employees in a wide variety of industries.
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The following reports are available with this comprehensive assessment:
For the Manager:
- Selection Report
- Multi Job Match
- Individual Profile
- Coaching Report
- Candidate Matching
- Customer Service Alignment
Other reports :
- Customer Service Perspective Comparison
- Performance Model Report
- Performance Model Graph
- Concurrent Job Performance Model Overview
All PXT Select products are delivered electronically via an Access Code emailed to you after purchase. Taking the survey is as easy as clicking the link in the email and entering the code.